Frequently Asked Questions
General
At Hundred Hearts Designs, we believe every celebration is a special opportunity to share love and joy. That’s why we’re dedicated to offering stylish, one-of-a-kind gift that perfectly complement any occasion or recipients —whether it’s a wedding, bridal shower, baby shower, or birthday party. Our mission is to make each moment personal, unique, and truly unforgettable.
Our Story
We started Hundred Hearts in 2017. It all started from a small studio in Los Angeles, selling comfy bridal robes with unique custom designs to add on. We soon became one of the most popular Etsy seller selling stylish wedding favors and bridal shower favors online.
Our Mission
We specialize in offering unique, customizable items that celebrate the individuality of brides, grooms, bridesmaids, groomsmen, and everyone in between. Our product range gives customers the freedom to add personal touches to every favor and gift. We take pride in providing countless ways for you to make each detail uniquely yours.
Our Commitment
From the moment you explore our delightful website to the day your personalized treasures arrive, we are dedicated to making your shopping experience magical.
We aim to make the planning process easy and enjoyable for customers, offering easy customization, prompt service, and reliable delivery options.
Join Us
Connect with the Hundred Hearts family on social media for exciting updates on new products, exclusive deals, and real wedding inspiration! We adore seeing our items shine on your special day, so don't forget to tag us in your photos!
Thanks for choosing Hundred Hearts. We're thrilled to be part of your wedding journey!
Orders are processed Monday - Friday, and usually ship within 2 production days of when the order was placed. Please keep in mind that expedited shipping doesn't mean express production. It takes 5-7 business days to receive your order from the date it was ordered.
Please see our Shipping page for more information and pricing.
Returns are accepted within 30 days of delivery.
For return shipping method please direct reach out via online chat where you can click the chat box from the front page below or email-help@hundredhearts.com
Items received after this period are accepted only at the discretion of HundredHearts. Once the quantity and condition are verified, we will process the refund in 5 business days.
Please note: We put great care into crafting your custom labels to make your celebration special, so unfortunately, personalized items are non-returnable.
Personalisation FAQ
This shouldn’t be a problem. Please send your request for the change you’d like to help@hundredhearts.com and attach any relevant artwork. We’ll do our best to accommodate your needs.
Please contact our custom care team help@hundredhearts.com right away if you’d like to modify the text on any of your ordered products. If your order hasn’t gone into production yet, we can accommodate the change. However, if production has already begun, unfortunately, we won’t be able to make adjustments.
We are sorry that we cannot accept the return of personalized items, but we will be more than happy to work with you and see if there is something that we can help with, so if you have any issues or concerns, please feel free to contact us at help@hundredhearts.com.
We apologize for the mistake. Our processing team keeps a record of each order. Kindly take photos of the damage and send them to help@hundredhearts.com, so our customer care team can review and address your concerns.